Grant Mercer

September 10, 2026 11 min read

What mobile apps for field service have to do before the tech leaves the driveway

Mobile apps for field service have to hold the entire job offline at the curb — schedule, history, parts, photos, signature, time, and payment. Here's the evaluation checklist, the payment processing questions...

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September 10, 2026 9 min read

What AI Actually Changes About Dispatch Day

AI doesn't rewrite what dispatch day allows — it changes how often the board gets re-solved. A breakdown of the four decisions a dispatch engine makes, the constraints it can't optimize away,...

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September 10, 2026 9 min read

Mobile Apps for Field Service: The Technician’s Phone Is the Whole Product

A practical guide to judging mobile apps for field service on offline job completion, wage-and-hour record requirements, and contract terms — plus a 20-minute field test you can run on any shortlisted...

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